Data retention policy
When you use the 1up Slack integration, only messages that explicitly mention @1up will be readable by 1up. Questions asked of 1up in this manner will be answered using only the data and insights 1up has assembled for your specific instance.
Questions directed specifically at 1up in Slack as described above and the answers that 1up generates for them will be logged in your 1up instance to improve future answers for your organization only.
Similarly, unanswered questions from your Slack channel that are saved to your 1up dashboards will be accessible only within your 1up instance. Answers you may provide to those questions will also be logged in your 1up instance to improve future answers for your organization only.
Data archiving and removal policy
1up customers retain full control of their uploaded data, and may modify or delete it at any time. Upon termination of contract, customers are able to request deletion of their data as part of the account closure procedure. All customer data will then be deleted within 90 days, which includes a 30-day period to allow for rollback and an additional 60 days to delete the data from our databases and our sub-processors’ databases.
Data storage policy
All data at rest is encrypted using AES-256. Data is stored and backed up across multiple AWS Availability Zones. Data backups are retained for 30 days. 1up has an established disaster recovery site in a separate AWS region to ensure availability.
Data center location(s)
United States
Data hosting details
1up is hosted on AWS. Data is stored and backed up across multiple AWS Availability Zones.
App/service has sub-processors
yes
Guidelines for sub-processors